Thursday, 16 August 2012

Have you heard of The National Relay Service?

Are you or do you know someone who is deaf, have a hearing or speech impairment? If so the following service may be able to help.

National Relay Service supporting people who are deaf or have a hearing or speech impairment.


The National Relay Service (NRS) provides a phone solution for people who are deaf or have a hearing or speech impairment.

The National Relay Service uses specially trained staff called relay officers who work in a call centre and act as a ‘relay’ between you and the person you are calling. If your hearing is impaired, for instance, the relay officer types the other person’s responses so you can read them.

The service is available 24 hours a day.
 

A National Relay Service trainer can show you how to use the service and the equipment you need to make calls. It’s easy to learn and in no time you’ll be able to make a relay call, without having to rely on friends or relatives to make calls for you.

Most calls through the National Relay Service cost about the same as a local call. International and 1900 calls require a special account, which you can set up through their Helpdesk - http://www.relayservice.com.au/contact/helpdesk/

Using the National Relay Service:
There are several ways in which the National Relay Service can help you make a call when you have a speech or hearing impairment. In most cases, you’ll need either access to the internet or a special phone called a TTY.


A TTY is a phone with a keyboard and a small display screen for text. It allows you to type your message or conversation and to read what is being said in reply.


For more information:
Contact the NRS -  Monday–Friday (9am–5pm Sydney time)
http://www.relayservice.com.au

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